Impact Achievement Group Article Helps New Managers Handle Difficult Situations

Leadership development firm’s article series on new manager training emphasizes key strategies to grow into management

SEATTLE – July 27, 2010 – One of a manager’s main – yet often dreaded–responsibilities is dealing with difficult or uncomfortable issues. A new article by Impact Achievement Group provides tips for new managers to effectively address workplace problems.

"Handling Difficult Situations: Tips and Guidance for New Managers," the seventh in a 12-part article series, provides new supervisors with practical tools to deal with a variety of workplace issues.

The articles are derived from Supervisory Basics™, 12 individual yet linked two-hour training modules, delivered in leader-led or eLearning formats that help managers understand the management behaviors and tactics required to ensure their and their company's success.

The article offers insights into the important skills necessary for handling workplace complaints, employee conflicts, and personal requests. To effectively address such difficult situations, new managers must:

• Ask the right questions to separate petty gripes from legitimate issues.
• Learn and articulate company policies and the rationale behind them.
• Intervene appropriately when employees can’t get along.
• Handle raise and promotion requests with a thoughtful, fair approach.

The transition from an individual contributor to a supervisory or managerial role is one of the most critical and difficult career moves. Gaining the basic skills to address hard or uncomfortable situations increases the new manager's credibility and predictability, establishing a good leadership foundation.

"New managers have no honeymoon phase when it comes to learning their jobs," said Lee Klepinger, president of IAG. "Problems can arise from day one, so managers need a set of tools they can implement from the outset to promptly and fairly handle these difficult situations."

"Handling Difficult Situations: Tips and Guidance for New Managers" is available for download. Article eight will provide new managers with strategies for handling performance problems.

About Impact Achievement Group

Impact Achievement Group provides assessment, coaching, customer loyalty and leadership development training that focuses on employee selection, retention, employee engagement and customer engagement. By integrating and blending the world's best assessment and recruiting processes, workshops and eLearning training, coaching and measurement programs, Impact Achievement Group helps organizations improve human performance to achieve bottom line results.