The Management Team
Lee Klepinger, President and CEO
Lee has a unique mix of credentials that help organizations achieve tangible results. During his 30+ year career Lee has been a science and math teacher (Jaycee's Outstanding Young Educator Award), a successful sales and marketing leader, and a recognized leader in the training industry. Holding key executive positions at Xerox Corporation, Apple Computer, Novell, and others, Lee was an early pioneer of eLearning and created one of the first integrated, corporate universities. In a published article in 1999, Lee coined the term "blended learning" which has become widely accepted as an optimum model for learning effectiveness. Holding a Masters Degree in Instructional Design he has, throughout his career, been recognized for his innovative approaches, on-time/on-budget performance, and a focus on bottom-line business results.
Rick Tate, Senior Managing Partner
Rick Tate is an internationally recognized expert on service quality, leadership development and organizational excellence. Rick is a founding faculty member of the Center for Innovative Leadership, and a faculty member for the Institute of Management Studies. For over 20 years, Rick has been consulting, speaking, training, writing and developing state of the art concepts that challenge people's mind-sets and develop new ways of thinking. His expertise is backed by over 12 years of successful line management experience. Ken Blanchard, the "One Minute Manager" has proclaimed Rick to be one of the best story tellers and trainers in the world. Rick has authored many books, articles and training programs including the best seller, Leadership and the Customer Revolution™, Legendary Service™ Frontline Service™ World Class Customer Service™ and the soon to be published, People Leave Managers, Not Organizations™. His acclaimed training programs have been translated into over eleven languages and distributed all over the world.
Julie White, Ph.D., Senior Managing Partner
Dr. Julie White has been a recognized international speaker, seminar leader, consultant, professor and author for more that two decades. The former director of the Institute of Management at Old Dominion University, Julie is also the author of five of the best-selling audio and video programs in the US, including the national best seller, Image and Self Projection, The Psychology of Self Esteem, and the soon to be released book People Leave Managers, Not Organizations™. Julie provides skills and techniques that audiences can put to work immediately in their professional and personal lives. Her articles and training programs have been translated into many languages and distributed all over the world. Julie's areas of expertise are leadership and management development, problem-solving communication skills, and customer loyalty. Over 200,000 people, nationally and internationally have profited from Julie's unique style of capturing her participants with story-based, emotionally engaging activities.
Roger Fairchild, Managing Partner
Drawing on over 20 years of executive management experiences including marketing, sales and customer service roles targeting and serving global enterprises, Roger Fairchild leads The Service Advantage™ performance consulting practice for Impact Achievement Group overseeing all aspects of market development, content assimilation, engagement coordination and client relationship management. Roger's background includes serving in senior executive positions of enterprises engaged in customer experience research, software manufacturing, business broadcast services and telecommunications equipment manufacturing, sales and services. Prior to joining Impact Achievement Group, Roger served as President of The Customer Respect Group, an international research and consulting group specializing in helping companies increase sales and customer retention by improving the customer experience. Previously, Roger led Wall Data's worldwide services business unit as senior vice president of customer service, served as vice president of sales, marketing and customer service for Muzak Limited Partnership, and held frontline managerial and executive services leadership positions in both manufacturing and services corporate environments. Roger brings a market-driven, customer-centric focus to Impact Achievement Group and a wealth of customer service leadership experience to our clients. Roger holds a B.S. degree in Architectural Engineering and a M.B.A. from Denver University, Daniels College of Business.