"...Few people in the world are better storytellers and speakers than Rick..."

—Ken Blanchard Author, "One Minute Manager" series

"...We view you as a key element in creating a sustainable advantage for our brands..."

—Thomas Vadeboncoeur, Vice President Coca-Cola International

Rick Tate is an internationally recognized expert on service quality, leadership development and organizational excellence. Rick is a founding faculty member of the Center for Innovative Leadership, and a faculty member for the Institute of Management Studies.

For over 20 years, Rick has been consulting, speaking, training, writing and developing state of the art concepts that challenge people's mind-sets and develop new ways of thinking. His expertise is backed by over 12 years of successful line management experience.

Ken Blanchard, the "One Minute Manager" has proclaimed Rick to be one of the best story tellers and trainers in the world. Rick has authored many books, articles and training programs including the best seller, Leadership and the Customer Revolution, Legendary Service™, Frontline Service™, World Class Customer Service and the recently published book The Performance Advantage™.

His acclaimed training programs have been translated into over eleven languages and distributed all over the world.

"Thank you for the outstanding seminar you conducted last month for DOT employees. The material was right on point and the style of presentation kept everyone enthused all day long…In fact, for an encore, we were thinking about having you walk across the Tidal Basin."

—Norm Phelps, Director, Office of Personnel, U.S. Department of Transportation, Urban Mass Transportation Administration

Julie White has been an international speaker, seminar leader, consultant, professor and author for more than two decades. The former director of the Institute of Management at Old Dominion University, Julie is also the author of five of the best-selling audio and video programs in the US, including the national best-seller, Image and Self Projection, The Psychology of Self Esteem, and the recently published book The Performance Advantage®.

Julie provides skills and techniques that audiences can put to work immediately in their professional and personal lives. Her articles and training programs have been translated into many languages and distributed all over the world.

Julie's areas of expertise are leadership and management development, problem-solving communication skills, and customer loyalty. Over 200,000 people, nationally and internationally have heard Julie present her ideas and applications.