Article #2: "Helping First Time Supervisors
Understand the Value of a
Customer – For Life!"
Based on Module #2 from The Supervisory Basics Series, this article gives first-time managers an appreciation for “business acumen”’ – an understanding of how a business creates value and makes money. Topics covered include business acumen (a basic understanding of how an organization makes money), the principles of customer loyalty and creating a culture that focuses on the customer.
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Understand the Value of a
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Based on Module #2 from The Supervisory Basics Series, this article gives first-time managers an appreciation for “business acumen”’ – an understanding of how a business creates value and makes money. Topics covered include business acumen (a basic understanding of how an organization makes money), the principles of customer loyalty and creating a culture that focuses on the customer. 
