Impact Achievement Group Debuts Supervisory Basics New Supervisor/Manager Training

SEATTLE – June 11, 2008 – Impact Achievement Group introduced its Supervisory Basics workshop series, helping new supervisors/managers accelerate their personal success as they move from an individual contributor to a managerial position.

As more companies strive to build management success, the desire for early and immediate training for first-time managers is rising in importance. Promotions can become the starting point for company conflicts when managers don’t establish good habits that build their credibility and effectiveness.

"The transition from an individual contributor to a supervisor or manager role is one of the most critical and difficult career moves," said Lee Klepinger, president and chief executive officer. "We often see new managers either visibly doing the wrong things, or "hiding". Either creates significant opportunities for failure. The Supervisory Basics series helps managers understand the management behaviors and tactics required to ensure their own and their company’s success."

Klepinger further noted that when managers focus on the third possibility – behaving visibly doing the right things – they establish themselves in a legitimate position of power, inspire superior performance and promote open, effective communication.

Part of Impact Achievement Group’s Performance Advantage™ workshop series and integrated training products, Supervisory Basics helps beginning managers avoid common new manager traps.

These traps – lack of clarity in expectations, ineffective communications, not establishing personal power, and failing to move from “doer” to leader – often cause challenges for first time managers. Such negative behaviors lead to absenteeism, low morale, lost productivity and customer loyalty, as well as increased attrition.

Supervisory Basics is split into 12 individual yet linked two-hour modules led by a facilitator. Companies can also choose flexible implementation, including an integrated 3-day series, stand-alone sessions, mix and match, an external facilitator or train-the-trainer options.

Modules address such topics as "Initial Tactics," a framework for new managers, "Define Yourselves or Others Will," emphasizing the critical role the manager’s actions and attitude play, as well as "Working with Your Boss," "Performance Review Skills," and "Coaching Style Flexibility." The "Initiative and Delegation" module helps new managers wisely invest their time and influence, and "The Law: Compliance Basics," provides beginning managers information on common topics that apply to most organizations.

About Impact Achievement Group

Impact Achievement Group provides assessment, coaching, customer loyalty and leadership development training that focuses on employee selection, retention, employee engagement and customer engagement. By integrating and blending the world's best assessment and recruiting processes, workshops and eLearning training, coaching and measurement programs, Impact Achievement Group helps organizations improve human performance to achieve bottom line results.